What is FBI DO? What is DoubleCheck?
What is Livescan fingerprinting
With livescan, your fingerprints are captured electronically via a specialized sensor. Once in an electronic format the images can be instantly transmitted for further processing. The procedure is much faster and more accurate than ink-based processing. Furthermore, electronic "quality checks" helps reduce the potential for the prints to be rejected by the FBI.
What if my fingerprints are rejected by the FBI?
Who may apply for a Double Check?
Do I need to schedule a fingerprinting appointment?
How long will the fingerprint collection take?
The entire appointment will typically last less than 10 minutes.
What if a Livescan site is not located close to me?
How much does it cost?
What forms of payment are accepted?
What is your refund policy?
General Refund Policy
- Refunds will not be granted if an applicant has already been fingerprinted.
- Refunds will only be granted if they are requested within 30 days of making a fingerprinting appointment.
- Refunds will be charged a $10.00 processing fee.
- It is the applicant's responsibility to verify that the registration information is correct prior to being fingerprinted.
- Rejections due to improper registration will require re-registration, re-payment (applicant's expense) and re-fingerprinting. Improper registration includes:
- Entering demographic data incorrectly.
- Registering under the wrong agency.
- Full refunds will be granted if an error was made by a DTIS customer service representative while registering an applicant through the call center.
- Refund requests must be made by emailing email@example.com or call our customer support team at 1-800-470-2778 Monday-Friday 8am-5pm ET.
- The FBI requires us to purge the criminal history report from our system 30 days after you have been notified it is available. If you fail to retrieve the report in this time period, you will not be able to access the report and you will not be entitled to a refund.
- A very small percentage of people (< 1-2%) fingerprints cannot be processed by the FBI. This usually happens due to very faint prints or excessive damage/scarring of the finger-tips. After two attempts to fingerprint you and have the FBI process those prints, our obligation to provide the service will be complete and you will not be entitled to a refund.
What personal information do I need to complete to register?
- First and Last Name
- Home Address
- Country of Citizenship
- Last four digits of your Social Security Number
- Date of Birth and Place of Birth (city and state)
- Gender and Race
- Height, weight, eye color and hair color
In addition we require a phone number and email address so that we may contact you about your Double Check process if necessary.
How can I be sure that my personal information is protected throughout the process?
Our FBI and DHS certifications require that we be submitted to periodic inspection and audit of our service platform, facility, personnel and processes and procedures. DTIS rigorously adheres to all FBI, DHS and other related state and federal regulations regarding processing of fingerprint information, handling of your personal information and ensuring the security and privacy of your personal data.
What do I need to bring to my fingerprinting appointment?
You will also need to bring two forms of identification. One of these must be an official government issued photo-ID such as a driver's license, passport, military ID or state-issued Identification card. The second ID can be a recent utility bill, bank state, payment stub, canceled check or any official document that has your name and current address. (see below for details).
What types of ID are accepted?
- State Issued Driver's License or Identification Card
- US Passport
- US Passport Card
- U.S. Active Duty/Retiree/Reservist Military Identification Card (000 10-2)
- Federal Government Personal Identity Verification Card (PIV)
- Department of Defense Common Access Card
- U.S. Tribal or Bureau of Indian Affairs Identification Card
- U.S. Coast Guard Merchant Mariner Card
- Permanent Resident Card (form I-551)
- Machine-Readable VISA with I-551 Residency Notation
- Foreign Passport with I-551 Residency Notation
Acceptable secondary IDs (must show your name and home address) and may include:
- Bank Statement /Paycheck Stub
- Electric Bill
- Birth Certificate
- Marriage Certificate
- Citizenship or Naturalization Certificate
- School ID w/ Photograph
- Vehicle Registration/Title
- Voter Registration Card
- Bank Statement/Paycheck Stub
The name on the primary identification card must match the name entered during pre-enrollment. The address, on at least one of the two forms of identification, must match the address entered during pre-enrollment. If the name and/or address on any of your identity documents does not match the name/address on your application form you will be asked to provide additional documentation that explains the difference (e.g. divorce papers, US postal change of address card, court approved name change, etc.).
What if I fail to show up for my appointment, or cancel in less than 24 hours?
I have been fingerprinted several times in the past. Are you able to use those prints?
What is an FBI Criminal History Record Information report?
Will the report include misdemeanors and minor infractions?
How do I obtain the results of my fingerprint-based background check?
You will access your results on-line via a secure Results website. DTIS strictly adheres to the FBI CJIS Security Policy for providing remote access to CHRI data and requires you to authenticate your identity using strong, multi-factor authentication (MFA). In our case, the multi-factors are your DTIS User Account and a security access code that you will receive on your phone. For your own security, we strongly suggest that you do not access your report from a public computer or a computer connected to an unsecure public WiFi network.
First, you will receive an email notification when the results are ready to be retrieved.
To ensure that you and only you can access your results, you will first need to login into the DTIS results website (insert link to login). Next you will be asked to provide a phone number to a phone that is registered in your name. If you do not have access to a phone or your phone is registered under a different person’s name (spouse, parents, etc.) then you will need to click on “I do not have a phone available” and in this case your results will be mailed to you.
If you have a phone, you will enter the phone number and then select whether you want to receive your security code via text message or a voice call. After you receive the code enter the value in the website. Please note: the code is only valid for 10 minutes. If you don’t enter a valid code in this time you will have to start over and request a new code.
Once you have successful entered the security code your report will be displayed on the screen and you will be prompted to download it to your computer. After downloading, please confirm that the download was successful and that you can view the downloaded report on your computer. Instructions for doing this vary widely based on your computer operating system and type of browser you are using. In general, the report should download to the default location for such files on your computer, typically the folder “Downloads” on an MS-Windows computer.
NOTE: The FBI has strict guidelines on how long we are permitted to hold your results.
- We must delete the report from our server within 30 days of notifying you that the results are available. This is true even if you never access the report.
- We must delete the report as soon as you have provided confirmation that you have successfully downloaded the report.
How long does it take to receive results?
I need an official sealed/apostille copy of my background check results for a specific agency. Does DTIS provide this service?
I received email notification that my FBI report is available online; but, when I access the results portal there is nothing there.
FBI requirements do not permit us to hold the results for more than 30 days from the time they are received from the FBI. We will send you a notice when the results first arrive. If you have not accessed the results within 15 days we will send an email reminder. Finally, if you have not accessed the results within 27 days you will receive a warning that the results will be deleted in 72 hours. If you fail to retrieve the report within the 30 day window you will not receive a refund and if you still want to see the results you must recomplete the process from the beginning
We are also required to purge the report from our system, immediately after you access and download the report. Therefore, if you had previously accessed the report, it will have been deleted and even if it is still within the 30 day window, the report will no longer be accessible online. When accessing the report online, the first time, it is very important that you download the report to your computer and confirm the download we successful before exiting the results portal.
Can I save or print my results once I receive them online?
How do I challenge my FBI record?
16.34 Procedure to obtain change, correction or updating of Identification Records
If, after reviewing his/her Identification Record, the subject thereof believes that it is incorrect or incomplete in any respect and wishes changes, corrections, or updating of the alleged deficiency, he/she should make application directly to the agency which contributed the questioned information. The subject of a record may also direct his/her challenge as to the accuracy or completeness of an entry on his/her record to the FBI, Criminal Justice Information Services Division, Attn: SCU, Mod.D-2, 1000 Custer Hollow Road, Clarksburg, WV 26306. The FBI will then forward the challenge to the agency which submitted the data requesting that agency to verify or correct the challenged entry. Upon the receipt of an official communication directly from the agency which contributed the original information, the FBI CJIS Division will make any changes necessary in accordance with the information supplied by that agency.
It is important to understand that the FBI CJIS Division is not the source of the data appearing on your "rap sheet". All data is obtained from fingerprint submissions or related identification forms submitted to the FBI by local, state and federal agencies (e.g. local police department, state police, county court, circuit court, etc.). Consequently, the responsibility for authentication and correction of this information lies on the contributing agency. If you believe your report shows inaccurate or incomplete information, you may request a correction by contacting the agency or agencies that submitted the information to the FBI, or you may send a written request directly to the FBI CJIS Division (as described above). The CJIS Division does not have the authority to modify any criminal history unless requested by the entity that submitted the original information.